Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Lucaro, Inc. ("Lucaro," "we," "us," or "our") governing your access to and use of the Lucaro website, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

Lucaro provides a business intelligence platform that enables users to:

• Create and manage dashboards and visualizations
• Connect to and query data sources
• Audit and monitor existing BI tools
• Set up alerts and scheduled reports
• Collaborate with team members on analytics

3. Account Registration

To access certain features of the Services, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 16 years old to create an account. By creating an account, you represent that you meet this age requirement.

4. Subscription Plans and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Details of available plans are provided on our pricing page. We reserve the right to modify our plans and pricing at any time, with notice to existing subscribers.

4.2 Payment Terms

For paid subscription plans:

• Payment is due at the beginning of each billing cycle
• Subscriptions automatically renew unless cancelled before the renewal date
• All fees are non-refundable except as expressly stated in these Terms
• We may change prices upon 30 days notice before the next billing cycle

4.3 Free Trials

We may offer free trials of paid plans. At the end of a trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

5. Your Data

5.1 Ownership

You retain all rights to any data, content, or information you submit to the Services ("Customer Data"). Lucaro does not claim ownership of your Customer Data.

5.2 License Grant

By submitting Customer Data to the Services, you grant Lucaro a worldwide, non-exclusive license to use, process, and store your Customer Data solely for the purpose of providing the Services to you.

5.3 Data Responsibility

You are solely responsible for the accuracy, quality, and legality of your Customer Data and the means by which you acquired it. You represent that you have all necessary rights to submit Customer Data to the Services.

6. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe the intellectual property rights of others
• Transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services for competitive analysis or to build a competing product
• Reverse engineer, decompile, or disassemble any part of the Services
• Resell, sublicense, or provide access to the Services to third parties
• Use automated means to access the Services without our permission

7. Intellectual Property

7.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by Lucaro and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

7.2 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us the right to use such feedback without restriction or compensation to you.

8. Third-Party Services

The Services may integrate with third-party services (data sources, BI tools, notification channels). Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, accuracy, or practices of third-party services.

9. Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice before any material changes that affect your use of the Services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUCARO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO LUCARO IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Lucaro and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

Either party may terminate this agreement at any time:

• You may cancel your subscription through your account settings
• We may suspend or terminate your access if you breach these Terms
• Upon termination, your right to use the Services ceases immediately
• We will delete your Customer Data within 30 days of termination

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.

16. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Lucaro regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign our rights freely.

17. Contact Us

If you have questions about these Terms, please contact us at: