Privacy Policy

Introduction

Lucaro, Inc. ("Lucaro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and organization name.
• Payment Information: If you subscribe to a paid plan, we collect payment details through our payment processor (Stripe). We do not store complete credit card numbers.
• Profile Information: Information you add to your profile, such as job title and profile picture.
• Communications: When you contact us, we collect the information you provide in your messages.

Information Collected Automatically

• Usage Data: Information about how you use our Services, including features accessed, time spent, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing activities.

Customer Data

When you connect data sources to Lucaro, we process your data ("Customer Data") on your behalf. This may include business metrics, database schemas, and query results. We process Customer Data solely to provide our Services and do not use it for any other purpose.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Send promotional communications (with your consent)

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.
• With Your Consent: When you have given us permission to share your information.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• Pursuing SOC 2 Type II certification

Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is deleted within 30 days of account termination, unless otherwise required by law.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@lucaro.dev.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Cookies

We use the following types of cookies:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how visitors use our Services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: